原廠保用

UGBEST 車廠為每輛經 eScooters City及其母公司 指籃車亞洲有限公司 (下稱母公司) 出售並在香港註冊之 UGBEST 新車,提供由登記日期起首12 個月或首6千公里﹝以先者為準﹞的原廠保用。

1年延長主要組件保用#
eScooters City 為各新車主要的組件﹝只包括行車電池, 控制器及摩打﹞提供1年延長原廠保用期,由第13至24個月或首1萬公里﹝以先者為準﹞的原廠保用。期間只要車輛在正常情況下操作,保用範圍包括損壞的零件、物料及維修費用,但並不包括「不受保之事項*」。

車主應有之責任
車主需在原廠保用期內最少每 4 個月或 3 千公里﹝以先者為準﹞將電動車送往 eScooters City 接受定期維修檢查及保養才能令原廠保用繼續生效。如果車輛錯過了2個常規維護時間表沒有接受原廠檢查,或經未被受權之第三方維修保養,將會影響原廠保養之有效性。 eScooters City及其母公司有權終止任何電動車的原廠保用計劃。

不受保之事項
1.「原廠保用」並不包括汽車定期檢查服務及一般性維修保養服務。

2. 所有因使用不當、疏忽或意外造成的損毀。

3. 任何因水浸而導致任何故障。

4. 所有因車輛出現任何故障、死火或毛病而導致的損失及損毀。

5. 里數錶之里數曾遭更改或與原本行車里數不相符之車輛,所需之任何維修或零件更換費用。

*我們會定期審視不受保之事項之內容並作出調整期間如有更改我們將只在網頁上公布!
**如有任何爭議eScooters City 及其母公司將擁有最終決定權。
#主要組件僅表示電池,電源控制和電動馬達。

Warranty

UGBEST provides warranties to each new UGBEST’s vehicle sold by eScooters City / Compass Cart Asia Limited and registered in Hong Kong for the first 12 months or 6,000km (whichever comes first)

1-Year Extended Warranty for Major Components#
eScooters City / Compass Cart Asia Limited extends the warranty of major components (Battery, Power control, and motor) from the 13th to 24th month or 10,000 km (whichever comes first).

The extended warranty covers defective parts, materials, and workmanship during the period of the warranty, providing the vehicle has been operated under normal conditions. The extended warranty does not cover those items listed under “What Is Not Covered?” (below).

What is Not Covered?*
All costs include labour, parts, and lubricants where routine and general maintenance services are provided.
The cost of repair or replacement or other necessary adjustments arising out of misuse of, neglect of, or accident to the vehicle.
Any loss or damage caused by water and/or sand.
Any loss or damage of any kind arising from any stoppage, breakdown, or failure of the vehicle, however, occasioned, including any consequential loss whatsoever.
All repair and/or replacement of parts and labour cost in the case of a vehicle in which the odometer mileage record has been altered or the mileage cannot readily be ascertained.

Owner’s responsibilities
To obtain 12 months warranty + 12 months extended warranty*, owners need to either send the vehicles to our service center(s) / authorized service center(s) for regular maintenance or book our onsite regular maintenance service every 4 months or 3,000 kilometers (whichever is first)

eScooters City / Compass Cart Asia Limited may withdraw the warranties if the vehicle missed 2 regular maintenance schedules. Or the vehicle was repaired and/or maintained by any unauthorized third-party service providers.

*We will review the non-covered warranty items/terms and adjust related policy regularly. All the updated details will publish on our website. 
**eScooters city / Compass Cart Asia Limited has the right to make the final decision if there have any arguments. 
# Major Components only means Battery, Power control, and Electric Motor.